In the event that you are not completely satisfied with your Cassowary Boutique purchase, you can return the item(s) for a refund within 30 days of purchase. To be eligible for a return, the item(s) must be unused and in the same condition as received. The item(s) must also be in the original packaging. The customer will be responsible for paying shipping costs for returns and these costs are non-refundable. The cost of return shipping will be deducted from the refund. Additionally, refund requests related to delivery time frames will only be permitted for items arriving four weeks after the date of shipment. Please note, delivery of a package can take 12-25 days from the date of shipment for packages shipped to the U.S. and up to 35 days for locations outside of the U.S.